Product managers who drive strategy, development, and launch of products.

Designers who craft user experiences, interfaces, and visual design.

Setting strategic direction, making high-stakes decisions, and translating vision into execution.

User experience design — information architecture, interaction design, usability, and end-to-end experience flows.

Conducting user interviews, surveys, and usability studies to understand customer needs and validate decisions.

You will learn how services actually operate in delivery.
Not the idealised version. You will learn to see the whole system.  

25-year UX and Service Design Leader

Nike